FAQS

 

PRE-ORDERS

Do you only sell pre-ordered items?
We sell both pre-order and items that are in stock. 


Why should I purchase pre-order?
We believe it is imperative for our customers to be able to plan and prepare to order products before they sell out. You are our priority. We will make sure we work as quickly as possible to process your orders.

 WHERE IS MY ORDER (WISMO)

1. How long will it take to received my order? 
Generally, it can take 7-15 business days for standard shipping and processing can generally take up to 10 days to verify payment (depending on your merchant) This does not include processing times. Please see our "Shipping Policies"  and for further information. This timeframe maybe effect due to COVID-19 and during peak seasons.

Shipping Timeframes 

Pre-Order processing + Delivery = 15 - 25 days unless items are on Backorder
in which you are notified via email.

Standard Delivery Order processing + Delivery = 7 - 15 days

Excludes major holidays and/or weekends. Please order in advance if you need select items.  


2. What is Your Shipping Delivery Process Like?
We value every customer and treat every shipment with care.  Each order reviewed by quality control.  Please see our ordering process below.

  • ORDER IS PLACED via LandonGirl.com or any of our sales channels.
  • CONFIRAMTION - A confirmation email will be sent.
  • PAYMENT AUTHORIZATION AND REVIEW 
    This process can take up to 3-7 full business days (not including holidays or weekends). If for any reasons your merchant does not approve your transaction, you will be notified via email to reprocess your payment.  Please make sure you are entering correct information pertaining to your order, billing, shipping and any payment details to avoid delays. Depending on your merchant, it can take up to 10 business days. 

  • PAYMENT HAS BEEN APPROVED
    We will immediately begin processing your order on the next business day, in the order it has been received in. You will be sent an email to notify you of the next steps.

  • "LOADING" we will begin loading all orders to be dispatched to their new homes. If your item becomes unavailable due to payment not being approved by your merchant or any unforeseen reason, upon approval, we will pull stock from one of our hub facilities locally or internationally, if available, to ensure you still receive your items. 

    An email will be sent out and you will be notified that within 3 business days, you will receive a tracking number. If you do not receive an email, please do not worry, this means your item has not been dispatched and no tracking has become available from our manufacturer. You are still in the "loading phase". As soon as your tracking becomes available, you will be notified.

  • CUSTOMS/ LOCAL HUB - ALL items undergo a thorough inspection. Due to COVID- 19 at this time, proper sanitations need to be implemented to ensure the safety, care, and the proper procedures are being followed.  Tracking information will be released once items have cleared customs and or local hub inspections.

  • TRACKING INFORMATION - Tracking number has been released via our manufacturers. In some cases, your local post office/mailing center will be awaiting this information. This information will should be released within 48-72 business hours. Please keep your tracking information sent via email to remain updated. Your items have been dispatched and no longer are in our possession. We work closely with carriers such as (USPS, FEDEX, UPS, DHL, etc.)  Your order will be received, sorted and released by the carrier in the order received. Please contact the carrier directly with any questions.  

  • DELIVERED - Some items will required a signature upon delivery, so please make sure you are available to retrieve your package. In the event, your order is marked undeliverable via our carrier, they "may" bring your item back to your local post office/mail facility and will notify you.  It is also possible, undeliverable items will be returned to sender, company, Landon Girl LLC.  You will be notified your items have been delivered to you via email.

  • SURVEY - You will receive a survey regarding our service. We aim for 5 stars!

3. Do you ship internationally? 
We hear you! At this time, we ship only in the USA. However, we are working hard to service our international babes here in the near future!

4. What if I am a Local that resides in Orlando, FL and I select Local- pickup? 

Being that we are an online boutique and we are not a brick and mortar company, you are still required to order as normal via our website AsiaAlyssa.com.  You will not be charged standard shipping, however you will be charged a small handling fee of $6.99 for local delivery.

LOCAL PICK- UP TRACKING
Tracking information WILL NOT be issued due to items being housed in our local hub facility. However, you will be notified via email that your items are "loading and are in process." You will be required to pick-up your items on the scheduled date that you confirm once your items are "Ready For Pick-up."  All terms mentioned above regarding processing/release/shipping times still apply. 

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